Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the date you or a third party named by you, other than the carrier, took possession of the goods.

To exercise your right to cancellation, you must inform us, Viessmann Climate Solutions SE, Viessmannstrasse 1, D-35108 Allendorf (Eder), Germany, tel: +49 6562 61-887, email: by way of a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached sample cancellation form, however, this is not mandatory.

The cancellation period shall be deemed to have been observed if you send a notification concerning the exercising of your right to cancellation within this period.

Consequences of cancellation

If you cancel this contract, we will reimburse all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the most favourable standard delivery offered by us), immediately and at the latest within fourteen days from the date on which the notification concerning your cancellation of this contract was received by us. For this reimbursement, we will use the same method of payment that you used in the original transaction, unless otherwise explicitly agreed; in no case whatsoever will you be charged a fee for this reimbursement. We may withhold reimbursement until we have received the returned goods, or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods promptly and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract to: STUCO Fullservice GmbH, Industriestra├če 17, 54662 Speicher, Germany. This period of time is deemed observed, if the goods are sent before the expiration of the period of fourteen days.

You bear the direct costs of returning the goods.
You are only obliged to pay for any diminished value of the goods if this value loss is due to handling unnecessary to the ascertaining of the nature, characteristics and functioning of the goods.

Exclusion of the right of cancellation

The right to cancellation does not apply to the following contracts:
Contracts for supplying goods which are not prefabricated and for whose production an individual choice or decision made by the consumer is decisive, or goods which are clearly tailored to the personal needs of the customer.

- End of information regarding the right of cancellation -